📦 Shipping & Delivery Policy – Seabra Foods

1. Order Processing

All orders placed on seabrafoods.com are processed within up to 72 hours (3 business days) after payment confirmation.
Processing times may vary depending on product availability and regional stock.

• Frozen and refrigerated items must be shipped by 2:00 PM (EST). Orders placed after that time will be shipped on the next business day.
• Orders that contain only dry or shelf-stable items are typically shipped the next day, depending on stock and order volume.

 

2. Shipping Options

All shipments are handled exclusively by third-party carriers: UPS, USPS, or FedEx, according to the method selected by the customer at checkout.

⚠️ Important: Once an order is placed, the shipping method cannot be changed, even if other options appear faster or cheaper.
Customers are fully informed of shipping costs and estimated delivery times during checkout.

 

3. Frozen and Refrigerated Products

To ensure product integrity and food safety:

• We use thermal boxes and frozen gel packs to maintain the ideal temperature.
• Orders containing a mix of dry, frozen, or refrigerated products may be shipped in separate boxes for optimal preservation.

 

4. In-Store Pickup

Orders placed for Store Pickup can be collected at any Seabra Foods location, depending on product availability at that specific store.
Once payment is confirmed, the order will be prepared at the selected store.

Customers will receive a confirmation message when the order is ready for pickup.
To verify availability or coordinate the pickup, please contact the store directly or reach our online support team at (973) 498-1503.

 

5. Delivery Times

The estimated delivery time is determined by the carrier selected and may vary based on:

• Destination region
• Package size and weight
• Shipping type (Standard, Express, Next Day, etc.)

⏱️ Seabra Foods is not responsible for delays, loss, or damages caused by carrier service issues, weather conditions, or unforeseen logistics events.

 

5. Shipping Costs and Carrier Pricing

Shipping rates are determined directly by the carriers (UPS, USPS, FedEx) and are subject to change without prior notice.

Due to recent nationwide adjustments, carrier rates have increased significantly, and Seabra Foods has no control over these changes.
All shipping fees displayed at checkout reflect the exact rates charged by the carrier at that time.

 

8. Tracking Your Order

Once your order has been shipped, you will receive an email or text message with the tracking number, allowing you to follow your delivery directly on the carrier’s website.

• UPS: www.ups.com
• USPS: www.usps.com
• FedEx: www.fedex.com

 

9. Refunds, Returns, and Exchanges

Product Substitutions:
If an item is out of stock, we may contact you to offer a similar product or provide a refund.

Damaged or Defective Products:
If your order arrives damaged, please contact us at online@seabrafoods.com or call (973) 498-1503 within 48 hours of receiving your package to request assistance or a refund.

Refunds for shipping fees are handled exclusively by the carrier.
Seabra Foods cannot refund or credit shipping costs, as these payments are made directly to the carrier selected during checkout.

 

10. Customer Responsibility

Before completing your purchase:

• Verify that your shipping address is correct.
• Ensure that someone is available to receive the package upon delivery.
• Keep your order confirmation and tracking number for any follow-up inquiries.

 

11. Final Notes

We are committed to delivering your products fresh, safe, and on time.
However, Seabra Foods is not responsible for shipping delays, incorrect addresses, or product quality issues arising from extended transit times or carrier handling beyond our control.

Thank you for your understanding and cooperation.
For any questions, please contact our online support team at:
📧 online@seabrafoods.com | ☎️ (973) 498-1503